AI Automation for Retail & eCommerce
Automate product feeds, customer support, order management, and inventory workflows — so your team can focus on growth, not operations.
Featured Case Study
How a Shopify Apparel Brand Auto-Resolved 65% of Support Tickets
with an AI Customer Service Agent
Inside the Zendesk-integrated Claude 3.5 Sonnet rollout that gave a BC DTC brand instant, on-brand replies — without growing the support team.
eCommerce support isn't just about closing tickets — it's about how a brand feels in the moments after the sale. For a direct-to-consumer apparel brand in BC doing roughly $8M in annual revenue, the inbox had become unsustainable. A three-person support team was buried under 600+ tickets a week, working evenings and weekends, and average first-response time had crept past eight hours.
"Our customers get fast, accurate answers, and our team finally has the bandwidth to handle the 35% of cases that genuinely need a human. We didn't have to hire — we just stopped wasting our team on questions a system can answer."
We deployed an AI Customer Service Agent that lives inside Zendesk and handles the high-volume, repeatable conversations end-to-end. Built with Claude 3.5 Sonnet and connected to the Shopify API, the agent reads every incoming ticket, classifies intent, pulls the relevant order in real time, and drafts on-brand replies for order status, returns, sizing, and shipping — and can initiate returns or issue store credit within policy without a human approval.
With the AI handling the routine 65% — and quietly escalating damaged goods, custom requests, and genuine complaints to a human teammate with full context attached — the support team could finally close their evening laptops, take the weekend back, and focus on the cases that actually needed their judgement and care.
Client identity protected by NDA. Results from a representative engagement; outcomes vary by client context, data quality, and implementation scope.
AI Customer Support Agent
Handle order status, return requests, and product questions automatically — across chat, email, and SMS at any hour. Complex or sensitive cases escalate to your support team.
Order & Fulfillment Automation
Auto-sync orders across platforms, trigger fulfillment workflows, send shipping notifications, and update inventory counts without manual effort.
Product Feed & Catalog Automation
Keep product listings, prices, and availability in sync across Shopify, Amazon, Google Shopping, and other channels automatically.
Inventory Intelligence
AI agents monitor stock levels, predict reorder points, send low-stock alerts, and auto-generate purchase orders for your top-moving SKUs.
Returns & Refund Automation
Automatically process return requests, issue labels, trigger refunds on approval, and update your inventory — significantly reducing manual handling time in suitable workflows.
Post-Purchase Email Flows
AI-personalized post-purchase sequences: review requests, cross-sell recommendations, win-back campaigns — triggered by behaviour, not just time.
Scale Your Store Without Scaling Headcount
Let AI handle the operational complexity of modern retail while your team focuses on product, marketing, and growth.