Microsoft Dynamics 365 & Power BI
AI-powered CRM, ERP, and business intelligence built on the Microsoft Cloud
Dynamics 365 & Power BI Development
Microsoft Dynamics 365 is the AI-first business platform that unifies CRM, ERP, and analytics in a single connected ecosystem. Paired with Power BI and Microsoft Copilot, it gives your teams real-time intelligence, automated workflows, and predictive insights — eliminating data silos and accelerating growth across every department.
Weblounge is a certified Microsoft implementation partner delivering end-to-end Dynamics 365 and Power BI solutions tailored to your industry and business goals, from initial consultation through post-go-live support across North America.
Our Dynamics 365 Services
End-to-end implementation, customization, and support for the full Microsoft Dynamics 365 suite.
Dynamics 365 Sales CRM
AI-assisted sales pipelines with Copilot-generated insights, lead scoring, opportunity management, and automated follow-ups to help your team close more deals faster.
D365 Customer Service
Intelligent case management, omnichannel support routing, and AI-powered virtual agents that resolve customer issues instantly — 24/7 without adding headcount.
D365 Marketing & Customer Insights
AI-driven customer segmentation, real-time journey orchestration, and predictive churn scoring to deliver personalised campaigns that convert and retain.
D365 Finance & Business Central
Unified financial management, accounts payable/receivable automation, AI cash flow forecasting, and real-time P&L reporting for mid-market and enterprise.
D365 Supply Chain & Operations
Intelligent inventory optimization, predictive demand planning, supplier risk monitoring, and warehouse automation powered by Azure AI and IoT.
Custom D365 Development
Bespoke plugins, Power Apps extensions, API integrations, and data migrations — tailored to your unique business processes without compromising upgrade paths.
Power BI & Business Intelligence
Transform raw data from Dynamics 365, Azure, Excel, and third-party sources into executive-ready dashboards that drive decisions in real time.
Executive Dashboards
Board-level KPI dashboards consolidating sales, operations, finance, and customer data into a single real-time view accessible on any device.
AI-Powered Analytics
Power BI AI visuals, AutoML integration, and Q&A natural-language querying so non-technical teams can explore data with plain English questions.
Data Modelling & ETL
Robust Power Query pipelines and star-schema data models that cleanse, merge, and refresh data from Dynamics 365, SQL, SharePoint, and APIs automatically.
Row-Level Security & Compliance
Role-based data access controls ensuring each stakeholder sees only their authorised data — critical for finance, HR, and regulated industries.
Paginated & Embedded Reports
Pixel-perfect paginated reports for invoices and regulatory filings, plus Power BI Embedded for white-labeled analytics inside your own applications.
Real-Time Streaming Reports
Live streaming datasets from IoT sensors, manufacturing floors, and transactional systems for operations that demand second-by-second visibility.
Microsoft Copilot & AI Builder — Intelligence Built In
Microsoft has embedded AI throughout Dynamics 365 and the Power Platform. We configure, extend, and customise these capabilities to give your team a genuine productivity edge.
Copilot for Dynamics 365
AI-generated sales emails, CRM record summaries, meeting follow-ups, and case resolutions drafted automatically so your team spends time selling, not typing.
AI Builder — No-Code AI Models
Train and deploy custom document processing, form recognition, object detection, and prediction models inside Power Apps and Power Automate — no data-science team required.
Power Automate & AI Flows
Intelligent workflows that combine RPA, AI Builder, and Copilot to automate invoice processing, contract review, approval routing, and customer onboarding end-to-end.
Azure OpenAI & Copilot Studio
Extend Copilot with your own GPT-4 knowledge bases via Copilot Studio, grounding responses in your Dynamics 365 data, SharePoint documents, and internal policies.
Predictive Analytics with Power BI AI
Customer churn prediction, sales forecasting, and anomaly detection embedded directly in Power BI dashboards — making AI insights accessible to every business user.
AI-Powered Virtual Agents
Copilot Studio bots that handle Tier-1 customer service, HR queries, and IT helpdesk tickets — resolving issues instantly and escalating intelligently when needed.
Why Choose Weblounge
We combine deep expertise with a client-first approach to deliver results that matter.
Certified Microsoft Partner
Experienced Dynamics 365 and Power Platform practitioners with a proven track record of successful go-lives across CRM, ERP, and BI projects.
AI-First Implementation
We don't just install D365 — we activate Copilot, AI Builder, and Azure AI so your team gets measurable productivity gains from day one.
On-Time, On-Budget
Fixed-price sprints with transparent milestones. We respect your budget and consistently hit delivery targets without surprise overruns.
Ongoing Support & Training
Post-go-live hypercare, user adoption training, and long-term managed support to keep your Microsoft environment running at peak performance.
Technologies & Products
Dynamics 365 SalesD365 Customer ServiceD365 FinanceBusiness CentralPower BIPower AutomateCopilot StudioAI BuilderAzure OpenAIDataversePower AppsAzure Data Factory